Return & Exchange

01 Request Window

Please contact us within 3–5 days of receiving your order to request a return or exchange. Requests outside this window may not be accepted.

02 Item Condition

Items must be unused, unworn, undamaged, and returned with their original packaging, tags, and included accessories. Footwear showing signs of wear or damage after delivery may not qualify.

03 How to Request

1. Contact us within the request window with your order number.
2. Tell us whether you’re requesting an exchange or a return.
3. Wait for our team to confirm eligibility and provide return instructions before sending the parcel.

04 Exchanges & Refunds

Exchanges depend on availability of the requested size, colour, and style. If a return is approved, our team will confirm the applicable refund method and processing details. Sending an item back without approval does not automatically qualify it for a refund.

05 Courier Charges

Standard delivery is free across Pakistan. If any return or exchange courier charges apply, we’ll explain them and confirm with you before proceeding.

06 Damaged or Incorrect Item

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details and clear photos so we can review the issue.